Jobs for ex-forces



Telephone Advisor

Posted 7 days ago by Bluearrow
Location Glasgow Job Type Contract
Salary £8.45 per hour Sector Call Centre & Customer Service
Telephone Advisor

5 month contract with a view to permanent for suitable candidates
This rare 5 month contract will have the successful candidate handling calls from customers and colleagues regarding particular payments.

Let's talk about the role
  • Handling inbound calls, ensuring they are compliant at all times and in line with industry standards 
  • Maintain strong rapport with internal and external contractors, regularly communicating in a professional manner, including investigating and resolving concerns.
  • Deal with cases at various stages, exercising knowledge, responsibility and accountability to support this 
  • Working towards targets, strict time scales and deadlines

Let's talk about you

  • You are customer centred, embracing the importance of consistent high practice and service, preferably within call centre environment.
  • You are able to effectively use information towards ensuring customer needs are satisfied to high standards as well as having a high attention to detail.
  • You are flexible, with a drive to undertake various tasks at a similar level
  • You are forward thinking, recognising improvements for new and existing practices 
  • You welcome constructive feedback towards consistently increasing your skill set and ability 

Let's talk about what you get in return

  • Competitive hourly pay of £8.45 per hour
  • Paid weekly
  • Accrual of holiday pay which can be taken throughout the year 
  • Temporary, long term and permanent opportunities
  • Candidate recognition rewards
  • Dedicated experienced recruitment consultant on hand

Don't miss out on this opportunity! Apply now by clicking the link.