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Telephone Advisor

Job Title: Telephone Advisor
Contract Type: Contract
Location: Glasgow
Industry:
Salary: £8.45 per hour
Start Date: 2017-10-23
Reference: AM/3566/TBA
Contact Name: Blue Arrow Glasgow Office
Contact Email: glasgow@bluearrow.co.uk
Job Published: October 13, 2017 08:29

Job Description

Telephone Advisor
Glasgow

5 month contract with a view to permanent for suitable candidates
 
 
This rare 5 month contract will have the successful candidate handling calls from customers and colleagues regarding particular payments.


Let's talk about the role
  • Handling inbound calls, ensuring they are compliant at all times and in line with industry standards 
  • Maintain strong rapport with internal and external contractors, regularly communicating in a professional manner, including investigating and resolving concerns.
  • Deal with cases at various stages, exercising knowledge, responsibility and accountability to support this 
  • Working towards targets, strict time scales and deadlines


Let's talk about you

  • You are customer centred, embracing the importance of consistent high practice and service, preferably within call centre environment.
  • You are able to effectively use information towards ensuring customer needs are satisfied to high standards as well as having a high attention to detail.
  • You are flexible, with a drive to undertake various tasks at a similar level
  • You are forward thinking, recognising improvements for new and existing practices 
  • You welcome constructive feedback towards consistently increasing your skill set and ability 

Let's talk about what you get in return

  • Competitive hourly pay of £8.45 per hour
  • Paid weekly
  • Accrual of holiday pay which can be taken throughout the year 
  • Temporary, long term and permanent opportunities
  • Candidate recognition rewards
  • Dedicated experienced recruitment consultant on hand


Don't miss out on this opportunity! Apply now by clicking the link.